Get more with PayMaya!
Send money to family and friends,
and withdraw money from ATMs.
Get more with PayMaya!
Send money to family and friends,
and withdraw money from any
BancNet ATMs here and abroad.
Upgrade your account to enjoy more features!
  • Send money to
    other PayMaya users

  • Withdraw from any
    BancNet ATMs here
    and abroad through
    the physical card

  • Increase monthly limit
    from P50,000
    to P100,000

How to upgrade your PayMaya account

IMPORTANT: PayMaya and its official representatives will never ask for your PayMaya password, 16-digit card number, and One-Time Password (OTP), nor charge you to upgrade your account.
     
  1. Log on to the PayMaya app, access the MENU (for Android) or tap MORE (for iOS), then tap UPGRADE FOR FREE.
  2.  
     
  3. Fill out the required information and upload a photo of your valid ID, then tap SUBMIT.

    You need at least one (1) primary ID or two (2) secondary IDs; make sure all IDs are clearly and entirely visible in the photo you are uploading.
  4. IMPORTANT: If you upload a secondary ID, be sure to have another one ready during face-to-face validation.
     
     
  5. You will receive a verification code through the app and SMS, which you can use as a reference during the face-to-face validation.
  6.  
     
     
  7. Tap START VIDEO CALL and you will be able to talk to an available Upgrade Officer who will validate your application.

    Once your application is approved, you can instantly enjoy all the perks of your upgraded account!
  8.  
     
    Tips:
    1. For minors (17 years old and below), aside from preparing your own IDs, you will need to present your parent's/guardian's valid IDs (also based on the list of accepted primary and secondary IDs), signed parental consent form, a copy of your birth certificate, and proof of legal guardianship (if applicable).
    1. If your account has been put on hold, make sure:

      1. You nominate only valid IDs (based on the list above).

      2. Your ID is entirely visible and clear.

      3. Your ID will not expire within three (3) months from submission.

      4. The information you submit (in-app) is consistent with the ID you uploaded.