Get more with PayMaya!
Send money to family and friends,
and withdraw money from ATMs.
Get more with PayMaya!
Send money to family and friends,
and withdraw money from any
BancNet ATMs here and abroad.
Upgrade your account to enjoy more features!
  • Send money to
    other PayMaya users

  • Withdraw from any
    BancNet ATMs here
    and abroad through
    the physical card

  • Increase monthly limit
    from P50,000
    to P100,000

How to upgrade your PayMaya account

IMPORTANT: PayMaya and its official representatives will never ask for your PayMaya password, 16-digit card number, or charge you to upgrade your account.
     
  1. Open the PayMaya app, tap "More", then tap "Upgrade for Free".
  2.  
     
  3. Fill out the required information and upload a photo of your valid ID, then click on "Submit".

    PayMaya Philippines, Inc. requires one (1) primary ID or two (2) secondary IDs. Listed below are the IDs categorized as Primary and Secondary.
  4. IMPORTANT: If you upload a secondary ID, be sure to have another one ready during face-to-face validation.
     
     
  5. Wait for your Upgrade SMS with validation code. Using this code as a reference, you can complete the upgrade process through a face-to-face validation.
  6.  
     
     
  7. Complete your upgrade application by:

    • Video call – send us a private message on PayMaya Cares. We’ll have one of our upgrade officers get in touch with you.

    • Or

    • Proceed to a Bayad Center branch near you – Download this form, print, fill out and indicate the upgrade validation code you received via SMS. Bring your valid ID/s and present them at the Bayad Center counter.

      If you’re in Hong Kong, please visit the Smart Pinoy Center at Shop 109, World Wide House Plaza, 20 Des Voeux, Central HK.
  8.  
     
    Tips:
    1. For minors (below 18 years old), please have your parent/ guardian sign their consent form and provide a copy of their valid ID/s when completing the upgrade application.
    1. If your account has been put on hold, make sure:

      1. You nominate only valid IDs (based on the list above).

      2. Your ID is entirely visible and clear.

      3. Your ID will not expire within three (3) months from submission.

      4. The information you submit (in-app) is consistent with the ID you uploaded.